Frequently Asked Questions
Pearson PA Services take client confidentiality and security very seriously and I will treat your business like it is my own. We can sign a non-disclosure agreement if required. I am registered with the Information Commissioner’s Office and comply with the Data Protection Act. In addition all cloud file and email storage is encrypted and computers password protected. My Virtual Assistant Agreement will also offer you complete protection. All passwords are stored using secure password manager software.
I am committed to delivering on deadline. Turnaround time can depend on the complexity and urgency of the project or tasks at hand. If your project is time sensitive, the deadline will be agreed upon before the work begins.
I use email, telephone, video call, Whatsapp, screen-sharing, online project management tools and secure file sharing to communicate. I will do my best to accommodate your business and your preferred style of communication. There are so many tools online to make working remotely easy for everyone.
Although I am based in Crawley, I can cover throughout the UK and globally by working remotely and using online tools.
Standard business hours are Monday to Friday. You can submit your tasks anytime, day or night, weekday or weekend and I will receive the tasks the following business day to begin working on them.
Weekly communication, online productivity tool or a spreadsheet will keep you informed of the hours and tasks completed.
Work can be for a number of hours or a one-off project and can be requested as and when you need it.
I mostly work remotely however, if you live in the West Sussex or Surrey area it may be possible to work in your office.
Payments can be made by bank transfer or Stripe’s online payment processing.
Payment is due as set out in the Agreement. Packages and Projects must be paid for in advance and are due on receipt of invoice. Pre-paid hours are non-refundable and are valid for that calendar month only. Hourly or one-off paid work is invoiced when complete for the week. Invoices for regular admin will be invoiced after two weeks.